How long will it take for my order to arrive?
The Releaf Center Shipping Policy features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm EST. Orders will take 1-3 business days in order to be shipped, after shipped it will take 3 to 5 business days to be delivered with our standard shipping method. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.
How will my package be shipped?
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; CBD logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address.
Which days do you ship?
The Releaf Center warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 2:30pm EST.
Who is your shipping carrier?
We ship with UPS and the United States Postal Service (USPS).
Where do you ship from?
Our warehouses are located in Cleveland Ohio.
Our sophisticated order management system will ship your package from the closest location with available inventory. Please contact us for details regarding availability.
Is shipping free to Alaska and Hawaii?
Yes, standard shipping is free to the U.S. on all products and orders over $200.
Will I have to sign for my package?
While an adult signature is required for orders $200 and greater, an “Indirect Signature” option is available for most locations. The Indirect Signature service will not require you to be home when the carrier attempts to deliver your package. Please contact us (firstname.lastname@example.org) for further details.
Do you ship to P.O. Boxes?
We will ship parts, accessories, and smaller items to Post Office Boxes. However, if you are purchasing a vaporizer, please give a physical address.
Do you ship internationally?
Unfortunately, not at this time.
What will show up on my credit card's billing statement?
The Releaf Center LLC.
Do you take payment over the phone?
Yes, you can place your order via phone by calling The Releaf Center Customer Service team at 216-795-5954. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card.
Do you accept checks or money orders?
We do not currently accept Money Orders at this time.
Do I have to pay sales tax?
Only residents of NV, NY, PA, NJ, FL and CA are required to pay sales tax.
Some states such as PA may charge additional taxes on vaporizer products.
What is your return policy?
Please see our Returns Policy for further details.
Do The Releaf Center products contain THC?
Our products are tested to ensure they contain less than 0.3% THC.
Can I feed these products to my pets?
These are for human consumption only.
What are proper dosing instructions?
If you’re concerned about dosing or introducing this into your routine we encourage you to speak with your doctor beforehand.
Each capsule includes approximately 10mg of hemp-derived CBD.
New CBD users: Take 1 capsule with water.
Experienced CBD users: Take 1 - 3 capsules with water.
Onset time: Approximately 1 hour.
Each drop contains approximately 1mg of hemp-derived CBD. Pipettes contain volume markers to assist with dosing.
New users: Start with 10mg or roughly a quarter of a dropper under your tongue.
Experienced users: Start with 20mg - 50mg or roughly a half to a full dropper under your tongue.
Onset time: Approximately 45 minutes.
What happens if I am drug tested?
Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for THC. THC is inherently present in trace amounts in hemp plants although our products contain no more than 0.3%. Although the risk is low, individual biochemistry, the possibility of conversion of cannabinoids and the possibility of trace, but legal, amounts of THC inherent in hemp products, we strongly suggest consulting your health care provider before consuming any hemp products if you are subject to drug testing.
Where is your hemp grown?
The hemp used in our products is grown in California.